Metaspins Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Metaspins Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and agree to these Terms, together with any additional rules shown for particular games, promotions or services.

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1. General terms and acceptance

These Terms & Conditions apply to your use of the Metaspins Casino website, account services, games, payment facilities and any other features made available through the site. They form a legal agreement between you and the operator of the service. If you do not agree with any part of these Terms, you should not use the website or its services.

In this article

By visiting the website, registering an account, making a deposit, placing a bet or playing a game, you acknowledge that you have read and accepted these Terms. Additional terms may apply to specific games, promotions, tournaments, payment methods or other offers. Where additional terms are provided, they should be read together with this document. If there is an inconsistency, the specific terms may apply to the relevant product or offer.

Eligibility and lawful use

You must be at least 18 years old, or any higher minimum age required by the laws that apply to you, before using Metaspins Casino. You are responsible for checking that online gambling is lawful in your location. Access may be restricted where gambling services are prohibited or where the operator does not accept customers.

You must provide accurate information when registering and keep that information current.
You must use the service only for your own personal and lawful purposes.
You must not use an account on behalf of another person, business or organisation unless expressly authorised.
You must not allow anyone who is underage or otherwise ineligible to access your account.
You must comply with applicable laws, regulations and these Terms whenever you use the website.

Metaspins Casino may refuse access, decline an application or restrict the availability of any feature where this is necessary to comply with legal or regulatory obligations, protect the service or manage operational and security risks.

2. Accounts, verification and security

Some features may require you to create a personal account. You may be asked to provide information such as your name, date of birth, residential details and other information needed to establish your identity and eligibility. The information supplied must be complete, truthful and not misleading. You should update your details if they change.

The operator may carry out identity, age, payment and security checks at registration, during account use or before processing certain transactions. You agree to provide reasonable information or documents when requested. Reviews may be required to meet legal obligations, prevent fraud, protect customers and maintain the integrity of the service.

Your account responsibilities

Keep your username, password and other security information confidential.
Use a secure device and take reasonable steps to prevent unauthorised access.
Notify Metaspins Casino through the available support channel if you suspect that your account has been compromised.
Do not share, sell, transfer or attempt to transfer your account to another person.
Do not create or operate multiple accounts unless the operator has expressly permitted this.

You are generally responsible for activity carried out through your account, except where applicable law provides otherwise or the activity resulted from a failure by the operator to take reasonable security measures. If account information appears inaccurate, suspicious or inconsistent, access may be paused while checks are completed.

An account may be closed at your request using the available account or support process. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, disputes, unlawful activity or breaches of these Terms.

3. Deposits, games, withdrawals and promotions

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment information must be accurate, and you must not use a payment method for an unlawful purpose. The operator may reject, delay, reverse or review a transaction where this is necessary for security, verification, technical or legal reasons.

You should only deposit money that you can afford to lose. Gambling is entertainment and does not provide a guaranteed income. You are responsible for checking the amount entered before confirming a transaction and for monitoring your account activity. Any applicable fees, conversion costs or charges should be considered before using a payment method.

Playing games

Games are supplied for recreational use and are subject to the rules displayed on the website. You are responsible for reviewing the game information, including the way a game operates and any applicable stake or result conditions, before playing. A game may be unavailable from time to time because of maintenance, technical issues, supplier restrictions or legal requirements.

Where a technical error, communication failure, software fault or other material issue affects a game or transaction, the operator may investigate and take reasonable steps to correct the issue. This may include cancelling an affected transaction or correcting an obvious error. The operator will not knowingly allow an error to create an unfair advantage.

Withdrawals and promotional offers

Withdrawal requests may be subject to account verification, payment checks and any lawful anti-fraud or financial crime procedures. Funds may be returned to an approved payment method or processed using another available method. The operator may require additional information before completing a withdrawal.

Promotions, bonuses, free-play offers and similar incentives are governed by their own promotional terms. Those terms may include eligibility requirements, expiry conditions, wagering or playthrough requirements, game restrictions, deposit conditions and limits on use. You should read the applicable offer terms before accepting or using an offer. If promotional terms conflict with these general Terms, the promotional terms apply only to that offer.

An offer may be withdrawn, amended or cancelled where it has been published in error, is misused, is no longer available or cannot reasonably be provided. The operator may withhold an incentive or related benefit where there is evidence of fraud, manipulation, abuse or a breach of the relevant terms.

4. Responsible gambling, privacy and acceptable conduct

Metaspins Casino supports a safer approach to gambling. Gambling should remain a controlled leisure activity, not a way to solve financial problems or recover losses. Take regular breaks, set a personal spending limit and avoid gambling when you are distressed, tired, under the influence of alcohol or otherwise unable to make clear decisions.

Only gamble with money set aside for entertainment.
Keep track of deposits, bets, losses and time spent playing.
Never chase losses or increase stakes to recover money.
Use available account controls, limits, breaks or self-exclusion options where appropriate.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Information about responsible gambling tools and support services may be available through the website. You can also seek help from an appropriate independent Australian support organisation or health professional. A request to restrict or close an account may be subject to a reasonable administrative process, but you should not continue gambling while waiting for assistance or a restriction to take effect.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, process transactions, verify identity, prevent fraud, meet legal obligations, maintain security and improve the website. You should review the Privacy Policy to understand how information is handled and what choices may be available.

You must not misuse the website or interfere with its operation. Prohibited conduct includes using automated systems without permission, attempting to bypass security, introducing malicious code, exploiting software errors, submitting false information, abusing promotions, engaging in fraud or using the service to facilitate unlawful activity.

5. Suspension, liability, complaints and changes

Metaspins Casino may suspend, restrict or close an account where it reasonably considers this necessary to investigate suspected fraud, money laundering, underage gambling, identity concerns, multiple-account activity, misuse of promotions, a breach of these Terms or any other unlawful or harmful conduct. Access may also be limited for technical, security, maintenance or legal reasons.

Where an account is suspended or closed, the operator may retain or review relevant information and transactions as required by law. Any available balance will be handled in accordance with applicable legal requirements and the outcome of relevant checks. Funds connected with fraud, unlawful conduct or a material breach may be withheld where permitted by law.

Website availability and liability

The website and its features may not always be available, uninterrupted or error-free. Access can be affected by maintenance, internet connections, device problems, third-party services, software failures or circumstances outside the operator's reasonable control. You are responsible for using suitable equipment, security software and internet access.

Nothing in these Terms excludes or limits a right, guarantee or protection that cannot lawfully be excluded or limited. To the extent permitted by law, the operator is not responsible for indirect loss, loss caused by your failure to follow these Terms, or problems arising from circumstances outside its reasonable control. These provisions do not limit liability for matters that cannot legally be limited.

Questions, complaints and updates

If you have a question or complaint, use the support or contact method displayed on the Metaspins Casino website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. You should not send unnecessary sensitive information. Complaints will be considered through the operator's available review process, subject to applicable law.

These Terms may be updated from time to time to reflect changes to the service, legal requirements, security measures or operational practices. The current version will be published on the website with its effective date where appropriate. Continued use of Metaspins Casino after an update means that you accept the revised Terms. If you do not accept a change, you should stop using the service and arrange account closure through the available process.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These Terms are interpreted with the laws and mandatory consumer protections that apply to your use of the service. Where a mandatory Australian law applies, it will prevail over any inconsistent provision.