Betting Rules

These Betting Rules explain the general principles that apply when using the betting services available through Metaspins Casino. They are intended to help players understand how bets are placed, accepted, settled and reviewed. Please read these rules together with the website Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules shown for a particular game, market or promotion.

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1. General betting principles

By placing a bet through Metaspins Casino, you confirm that you have read and understood the rules that apply to the relevant service. You also agree that your use of the website is subject to the applicable Terms and Conditions, these Betting Rules and any additional instructions displayed on the betting interface. Specific rules for a game, event, market or bet type may take priority where they differ from these general rules.

In this article

The services are intended only for people who are legally permitted to use online gambling services in their location. You are responsible for checking the laws that apply to you before creating an account, depositing funds or placing a bet. Metaspins Casino does not require or encourage anyone to use the service where online gambling is prohibited or restricted.

You must provide accurate, current and complete information when registering and whenever account information changes. An account must be used only by the registered account holder. You must keep your login details secure and must not allow another person to access or use your account. Bets placed after successful account access may generally be treated as having been placed by the account holder, unless there is evidence of unauthorised activity and the matter is reported for review.

You must meet the applicable minimum age requirement and any other eligibility requirements.
You may use only one personal account unless the operator has expressly approved another arrangement.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not interfere with the website, attempt to bypass security controls or use software intended to manipulate the service.
You must not place bets on behalf of another person or allow another person to control your betting activity.

Account checks and payment security

Metaspins Casino may carry out identity, age, payment method, source of funds or other compliance checks. These checks may be completed before or after a bet is placed. You may be asked to provide documents or information that reasonably supports your identity and account activity. Until a review is completed, access to some services, deposits, withdrawals or winnings may be restricted in accordance with the applicable rules.

2. Placing and accepting bets

Before confirming a bet, check the selection, stake, odds, game, market and any other details shown on the confirmation screen. A bet is normally submitted when you select the relevant confirmation option and the system records the transaction. A message, account history entry or other on-screen indication may be used to show whether the bet was accepted, declined or remains pending.

A bet is not valid merely because a selection has been added to a bet slip. It must be successfully submitted and accepted by the system. If a transaction is interrupted, rejected or not recorded, you should check your account history before trying again. Repeating a transaction may result in more than one bet being placed if the original request was accepted.

The odds, stake and potential return displayed before confirmation are provided for the particular bet at that time. They may change before a bet is accepted. Where the system identifies a change, you may be asked to confirm the updated details. If a bet is accepted with an incorrect price, technical error, obvious display error or other material mistake, it may be reviewed and corrected or cancelled in line with the applicable Terms and Conditions.

Bet records and transaction history

Keep your own record of bets, deposits and withdrawals where practical. The account history maintained by Metaspins Casino is generally the primary record of transactions made through the website. You should review it regularly and report any suspected error, duplicate transaction, missing bet or unauthorised activity as soon as possible through the available support or account channels.

A bet may be refused, limited, suspended or cancelled where this is necessary for legal, regulatory, technical, security, integrity or responsible gambling reasons. The availability of a market or game does not guarantee that a bet will be accepted, remain available or be settled in a particular way.

Promotions and special offers

Promotional bets, free play, special odds and other offers may have separate terms. These terms can include eligibility conditions, qualifying activities, expiry requirements, contribution rules, maximum values or restrictions on withdrawals. The specific offer terms shown at the time of participation apply to that offer. If there is an inconsistency between a promotion and these general rules, the promotion terms will apply only to the extent of that inconsistency.

3. Results, settlement and winnings

Bets are settled using the official result or settlement information applicable to the relevant game, event or market. The relevant rules may identify which source is used, how a result is determined and when a market is considered final. A result can be amended if the original result was wrong, incomplete or later officially changed in accordance with the applicable rules.

Different bet types can have different settlement requirements. For example, a market may depend on the final result, a specified time, a qualifying score, a completed round or another clearly stated condition. Always read the information displayed for the market before placing a bet. If an event or game does not meet the stated conditions, the bet may be void, postponed, resettled or treated according to the specific market rules.

Voided, postponed and abandoned events

Where an event is cancelled, abandoned, postponed or materially changed, the applicable event or market rules will determine the outcome. Some bets may remain valid if the required condition has already been decided, while other bets may be voided or settled using a replacement result. A selection can also be void where a participant, game, fixture, market or other essential detail is incorrectly displayed or cannot be verified.

For combined or multiple bets, the treatment of a void selection can depend on the type of bet and the remaining selections. The relevant rules may remove the void selection, recalculate the combination or void the relevant part of the bet. Any return will be calculated according to the rules that apply to that bet type rather than assumptions about the original potential return.

Settlement corrections

Metaspins Casino may correct a settlement where a bet was settled using an incorrect result, incorrect odds, a technical fault or another clear error. If a correction affects your balance, the account history may be updated. Where an amount has been paid to you in error, the amount may be recovered or offset against funds in your account, subject to applicable law and the relevant Terms and Conditions.

Winnings are subject to account verification, applicable laws, payment checks and any valid restrictions that apply to the relevant bet or promotion. A displayed balance may not represent funds that are immediately available for withdrawal if a transaction is pending, a review is incomplete or additional conditions apply.

4. Errors, interruptions and complaints

The website and betting services may occasionally be affected by maintenance, connectivity problems, software faults, delays, incorrect data or other technical issues. If a bet cannot be verified in the system, the transaction may be investigated before it is accepted or settled. Do not assume that a failed or interrupted screen means a bet was not placed; check your account history and transaction status.

If you believe a bet, result, balance or payment is incorrect, raise the issue promptly using the support process available on the website. Include enough information to help identify the matter, such as the relevant date, game or event, bet reference if available and a description of what occurred. Do not send passwords, full payment card details or other sensitive information through an unsecured channel.

Review and resolution

Reports may be reviewed against account records, system logs, payment records, official results and the rules that applied when the bet was placed. You may be asked to provide further information during the review. The outcome may include confirmation that the original settlement was correct, correction of an error, cancellation of a transaction or another action permitted by the applicable rules.

If you are not satisfied with the initial response, follow the complaints or escalation procedure described on the website or in the Terms and Conditions. Keep copies of relevant correspondence and provide clear, factual information. Complaint handling does not remove your responsibility to comply with account, payment, verification and responsible gambling requirements.

Do not attempt to settle a dispute by making repeated deposits or placing further bets.
Do not share your password or security codes while seeking assistance.
Check the specific rules that applied to the disputed market or game.
Co-operate with reasonable verification and security requests.
Use the available account tools if you need to pause or restrict your gambling.

5. Responsible betting

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only bet with money you can afford to lose. Set a personal budget and time limit before you start, and do not increase your stake to chase losses. Previous results do not guarantee future results, and no betting strategy can remove the possibility of losing.

If gambling is affecting your finances, relationships, work, study, sleep or wellbeing, stop and seek support. Warning signs can include spending more than planned, hiding gambling, borrowing money, feeling unable to stop, gambling to recover losses or feeling distressed when you cannot gamble. You can use the responsible gambling tools and information made available through the website, including any available deposit, wagering, time-out, self-exclusion or account restriction options.

Take regular breaks and avoid betting when you are upset, under the influence of alcohol or other substances, or trying to recover money lost previously. If you are concerned about your gambling, consider speaking with a qualified support service or health professional in Australia. If gambling is causing immediate distress or you feel unsafe, seek urgent help through appropriate local emergency or crisis services.

These Betting Rules provide general information and do not replace the full Terms and Conditions or the specific rules displayed for an individual service. Rules may be updated from time to time to reflect changes to the website, applicable requirements or the way a service operates. The current version published on the website applies when you use the relevant service. If you have questions, review the relevant help information or use the available support channel before placing a bet.