Privacy Policy

This Privacy Policy explains how Metaspins Casino handles personal information when you visit the website, create or use an account, contact support, make payments or otherwise use our services. We aim to collect only information that is reasonably needed to operate the casino, protect players and meet applicable legal and operational requirements.

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Information we handle

When you use Metaspins Casino, we may handle information that identifies you or can reasonably be linked to you. The information collected depends on how you interact with the website and the services you use. Some information is provided by you, while other information is generated automatically when you access the site.

In this article

Account and profile information

This may include your name, date of birth, contact details, login information, account preferences and records of your communications with support. We use these details to create and manage your account, provide requested services, respond to questions, maintain account security and communicate with you about important service matters.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These can include identity documents, proof of address, information about the source or ownership of funds, and related checks where appropriate. Verification information is used to support customer due diligence, prevent misuse of the service, detect fraud and meet obligations that apply to online gambling services.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction activity. Payment providers may process sensitive payment information directly. We use transaction records to operate the account, process requested activity, investigate unusual transactions, provide support, maintain accurate financial records and help prevent fraud or other unlawful activity.

Technical, device and usage information

When you visit the website, we may receive information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used, access times and error information. This helps us keep the website working, understand general usage, improve performance, protect accounts and identify suspicious or automated activity.

How and why information is used

Personal information is used for clear business and service purposes. We do not use information for purposes that are unrelated to the operation, security or improvement of the website unless we explain the purpose or obtain any permission that may be required.

To open, maintain and administer your player account.
To confirm identity, age, account ownership and eligibility to use particular services.
To process deposits, withdrawals and other account transactions.
To provide customer support and respond to enquiries, complaints or account requests.
To carry out verification, anti-fraud, security and risk checks.
To monitor the website, troubleshoot errors and improve products, features and user experience.
To send essential service messages, including account, security and transaction notifications.
To send marketing communications where permitted and where you have provided any consent that is required.
To comply with applicable legal, regulatory, court or other official requirements.
To establish, exercise or defend legal rights and protect the website, players and other people from harm or misuse.

We may combine information from your account, transactions, device and communications to maintain accurate records and assess security risks. Automated tools may be used to identify unusual patterns or activity that requires review. Where a decision has a significant effect on your access or account, you may contact support to ask for further information or review, subject to security, legal and operational limitations.

Service providers and information sharing

Information may be shared with trusted service providers that help operate the website. These providers may support payment processing, identity and document verification, fraud prevention, hosting, technology, customer support, communications, analytics, security and other essential functions. They should receive information only when it is relevant to their service and are expected to handle it securely and confidentially.

Information may also be disclosed where reasonably necessary to protect rights, investigate suspected fraud or misuse, respond to lawful requests, enforce applicable terms, or support a business transfer or corporate change. We do not sell personal information as a general business practice. If information is handled in another country by a service provider, appropriate steps are taken to support its protection.

Cookies, security and retention

Cookies and similar technologies

Metaspins Casino may use cookies and similar technologies to remember settings, keep sessions secure, support account functions, understand website traffic and improve the service. Some cookies are necessary for the website to work, while others help with performance, preferences or relevant communications. Cookies may be placed by the website or by service providers working on its behalf.

You can manage or block cookies through your browser settings. If you disable certain cookies, parts of the website may not work properly or some preferences may not be remembered. Browser controls vary, so check the help information for your chosen browser if you need assistance.

Security measures

We use reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and restricted access for staff or providers who need information for their work.

No online service can guarantee complete security. You are responsible for keeping your login details confidential, using a suitable password, signing out of shared devices and contacting support promptly if you suspect unauthorised access or unusual activity on your account.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and record keeping. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical and legal requirements.

Your privacy choices and data rights

Depending on your circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights are subject to reasonable identity checks and may have limits where information must be retained, disclosure could affect another person, or a request conflicts with legal, security or fraud-prevention requirements.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. Some records may need to be kept for a period required by law.
Marketing consent: withdraw your consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly.
Information about use: ask for general information about how your personal data is collected, used or shared.

To exercise your rights or make a privacy request, contact support@metaspinscasino.wtf. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. We may ask for reasonable verification before responding so that personal information is not disclosed to the wrong person. If you ask for correction, including the updated details can help us process your request.

We aim to handle privacy requests within a reasonable timeframe. The time and method of response can depend on the nature of the request, the amount of information involved and any checks that are needed. If we cannot fully comply, we will generally explain the reason, subject to restrictions that apply to confidential security, legal or fraud-prevention information.

Marketing preferences

You can choose not to receive promotional messages by selecting the unsubscribe link in a marketing communication or by contacting support@metaspinscasino.wtf. Opting out of marketing does not stop essential messages about your account, transactions, security, service changes or other matters that are necessary to provide the service.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The current version will be made available on this page. We encourage you to review it periodically. If a change is material, we may provide an additional notice where appropriate.